Contact Us

Last updated: October 20, 2026

We're happy to help with questions about Luminara Rewind, your order, shipping, or our 90-day money-back guarantee.

Customer Support

Email: support@lumiinara.com

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (US business hours). We aim to respond to all inquiries within 1–2 business days.

Order & Billing Questions

For questions about an existing order, including shipping status or billing, please have your order confirmation number ready when you contact us for the fastest assistance.

Refund Requests

To start a refund request under our 90-day guarantee, see our Refund Policy page for full eligibility details and the steps to follow.

Press & Partnerships

For media or partnership inquiries, please use the email address above with "Press" or "Partnership" in the subject line.